DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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The Driver Growth team at DiDi is responsible for driving the end-to-end onboarding and lifecycle management of drivers across Latin America. The scope spans multiple acquisition channels, CRM strategies, and lifecycle engagement programs—across product lines and regional markets. The team operates at the intersection of data, product, and operations, with a strong emphasis on analytical rigor and user-centric thinking.

Joining this team offers a unique opportunity to contribute to one of the fastest-growing technology companies in the region. You’ll lead a high-performing, close-knit group focused on launching, scaling, and optimizing initiatives that directly impact the supply side of our platform. Candidates should be comfortable working in a dynamic environment, balancing strategic thinking with hands-on execution. Strong analytical capabilities and the ability to turn insights into actionable business outcomes are essential for success in this role.

As the Operations Manager, you will translate the Latin America driver top-of-funnel strategy into a clear operational roadmap, driving day-to-day execution while building the capabilities and infrastructure that enable sustainable, long-term growth.

You will lead and develop a team, partner closely with local and regional stakeholders, and help shape strategic priorities through a strong understanding of the LaTam market. This role combines strategic thinking with hands-on execution, with accountability for delivering consumer growth initiatives, driving experimentation, and improving business performance.

Specifically, you will:

• Translate the driver top-of-funnel strategy into a clear operational roadmap for LaTam markets, driving initiatives to scale driver acquisition, and build sustainable top-of-funnel capabilities that support long-term supply growth.

• Represent the driver top-of-funnel perspective in LatAm strategic discussions, bringing local insights to influence regional priorities and ensure alignment across teams.

• Lead, coach, and develop a high-performing team of individual contributors, fostering a culture of ownership, collaboration, accountability, and continuous development.

• Analyze business performance, insights, and experiment results to identify opportunities, diagnose performance drivers, and translate findings into clear, actionable recommendations.

• Partner closely with local teams, regional leadership, and cross-functional stakeholders to align priorities, remove execution barriers, and ensure progress against key business objectives and performance metrics.

• Own the top-of-funnel experimentation roadmap by prioritizing, executing, measuring, and scaling initiatives that deliver meaningful business impact across markets.

This role is ideal for a leader who enjoys operating at the intersection of strategy, analytics, and execution, and who is motivated by building strong teams, solving complex business challenges, and driving sustainable growth.

We're looking for a well-rounded leader who combines strategic thinking, strong analytical capabilities, and hands-on execution, with a demonstrated ability to lead teams and drive complex, high-impact initiatives.

You bring:

• At least 5 years of professional experience in Strategy, Operations, Consulting, or another analytical field, with a demonstrated track record of leading complex, high-impact initiatives and delivering measurable business outcomes. We welcome candidates from a variety of professional backgrounds.

• Proven ability to build strong cross-functional partnerships, align diverse stakeholders around shared objectives, and drive execution in complex, matrixed organizations.

• Experience leading, mentoring, or developing others, with the ability to build high-performing teams and foster an inclusive, collaborative environment.

• Strong analytical and problem-solving skills, with the ability to structure ambiguous business challenges, leverage quantitative and qualitative insights, and develop scalable solutions.

• Strong business acumen, with the ability to translate analytical findings into strategic recommendations and actionable business decisions.

• A proactive, adaptable, and ownership-driven mindset, with the ability to navigate ambiguity, manage changing priorities, and thrive in a fast-paced environment.

• Excellent stakeholder management skills, with the ability to influence and align teams through clear communication, sound judgment, and data-driven recommendations.

• Excellent written and verbal communication skills in both Spanish and English, with the ability to communicate effectively with audiences ranging from operational teams to senior executives. 

• Strong organizational and prioritization skills, with the ability to manage multiple initiatives and deliver high-quality work in a fast-paced environment.

• Proficiency in Excel / Google Sheets, with SQL skills considered a strong advantage.

• Experience applying AI tools in a professional setting to improve productivity, analytical capabilities, or operational execution is highly valued.

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

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